Consumer Complaint Process

First Texas Bank - Belton is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against the First Texas Bank should contact the Texas Department of Banking.

The First Texas Bank also engages in the business of selling checks as an agent for a company licensed under the laws of the State of Texas and subject to regulatory oversight by the Texas Department of Banking.

If you have any complaints regarding the company's money transmissions or currency exchange activity, you should first contact:

                American Express Company

                Travelers Cheque Worldwide Operating Center

               4315 South 2700 West

               Salt Lake City, UTAH  84184-042400

               1-800-221-7282   

               1-800-945-2711 Fax

If you still have an unresolved complaint after contacting American Express Company, then you should contact the Texas Department of Banking.

Consumers may file complaints with the Texas Department of Banking by contacting the department through one of the means indicated below:

In Person or U.S. Mail:

Texas Department of Banking
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705-4294
Telephone No.: 1-877-276-5554 (Toll Free)
Fax No.: 512-475-1313
E-mail: consumer.complaints@banking.state.tx.us
Website: www.banking.state.tx.us

Aviso de Queja Del Cliente

El First Texas Bank - Belton esta' constituido bajo las leyes del estado de Texas Y segun las leyes estatales esta' sujeto a supervision legal por parte del Texas Department of Banking. Cualquier cliente que desee presentar una queja contra el First Texas Bank, debe contactar al Texas Department of Banking.  

El First Texas Bank tambien se dedica al negocio de venta de cheques como agente de una compania autorizada por el estado de texas Y sujeta a vigilancia legal por parte del Texas Department of Banking.

Si usted tiene una queja sobre la ventas de cheques, por favor pongase en contacto con:

               American Express Company

              Travelers Cheque Worldwide Operating Center

             4315 South 2700 West

             Salt Lake City, Utah  84184-042400

             1-800-221-7282

             1-801-945-2711  FAX

Si todavia no se resuelve su queja, por favor dirijase a: Texas Department of Banking.

Los clientes pueden presentar quejas ante el Texas Department of Banking contactando al departamento a traves de los medios que se indican a continuacion:

Personalmente o por correo de los ee.uu:

Texas Department of Banking
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705-4294

Numero Telefono: 1-877-276-5554 (linea gratuita)
Numero De Fax:  1-512-475-1313
Correo electronico: consumer.complaints@banking.state.tx.us
Sitio Web: www.banking.state.tx.us

 

 

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